Muong Thanh Luxury Ha Long Centre II

The staffs and location are wonderful.

The staff really needs better training to be professional, and the checkout process and the elevator are awful.

It’s nice and big and has lots of things

On checkout day, they inspected the room and claimed I had taken a bathrobe that was never there since my check-in. They held me up for quite a while, checking with other departments and wanting to charge me for something I didn’t take. Additionally, the hotel was very crowded, and I had to wait a long time for the elevator—there are only four, and they were always full, which is not enough for such a large building.

Nothing to like ,

We booked a family suite , the room was tired looking and dirty , we changed to a cheaper smaller room but was charged for the family suite we did not stay in The staff in reception would not charge the correct rate and cheated us . since they kept our luggage we had no option but to pay what they demanded

We booked a penthouse suite. The size of the room is great, but the decor is gloomy and utterly basic. It’s a self-proclaimed luxury hotel without the luxury experience. The receptions are the most unwelcoming and unfriendly people. We got stuck in the hot elevator for 30 minutes, and once we got rescued, no apologies, were mentioned. There is a beach bar near the hotel that plays loud music until 1-2 am, which makes it difficult to sleep. The staffs need to be better trained in customer service to serve International clients. In other words, Ha Long is progressing fast but their customer service is behind. In sum, we had an average hotel.

The staffs need to be more friendly. People who pay for a penthouse has to have a more pampered experience rather than feeling like they booked an inexpensive room.

The hotel was comfortable, breakfast was sufficient, and the staff tried hard to please One of us in the group made a complaint about one of the serving staff at breakfast, after which the rest of the staff did their best to pacify the complaint.View and location was great, fortunately the roller coaster was not too noisy but in the night you can hear the noise from across the road from the bars.

Think more before booking here

We felt not good for sleeping, loundy noise outside at the midnight and even in the early morning (5am); I've been stuck in the bathroom because the lock cannot work.

Breakfast was quite good.

Staffs are not professional.There were lot of insects in my room.

Very good

It was way too loud in the evening and at night because of the loud music, heavy bass from the bars at the beach

We did like leaving this hotel

The buffet breakfast was terrible The noise at night till 1am from the loudest speakers you could imagine kids couldn't sleep neither could parents.Beds are average Charged us to use the tea spoonsFood was below par even if it was a 3 star ?

Great location to get to the theme park and water park.

Very smelly room and hallway, due to carpet. Elevators are horrible. They dont work properly and skip floors occasionally. The hotel handle big group very poorly

Friendly and helpful staff

Very smelly carpet within rooms. The elevators worked poorly when crowded. Sometimes they skip floors. Bad check-in/out system. The hotel manage big groups very clumsy

The pool was big. The breakfast buffet was decent.

We stayed in one of their executive suites. The rooms and bathrooms are tiny. The suite could be cleaner. The front staffs are not efficient or helpful much. The cleaning staffs yelled loudly when we asked for some missing towels, they thought we couldn’t understand them. The other guests there are always obnoxiously loud and have poor manners.

Location was exvellent for walking to restaurants/cafes and directly across road to theme parkSpectacular views of bay and night lights from our balcony ( balcony furniture is needed)Taxis available right outside foyer, minimart 2 minute walk out front…. 5 min walk to atm’sGreat spot

Air con …despite us altering by controller it never changed and nights ( in seperate bedrooms) were hot and sweaty. Kitchen only had kettle but a great fridge no cooking utensils/crockery (maybe ask for them- we used nearby restaurants) Carpets and furniture needed a deep cleanBut the plus was spacious apartment and amazing views

Good location close to local restaurants, Sunworld amusement park & Ha Long Bay cruises port. Spacious and comfortable rooms, very helpful staff

We came during national holiday and hotel was fully packed. There are only 4 mid size elevators for 32 floors hotel so it took ages to get a lift (we have go up with others to get down later being in the elevator already)

Very clean, modern

Not too much to do around the area besides a theme park for kids and Halong bay cruise not too far

Good location, nice pool area, great views

Room not that clean, paper clip and crumbs on carpet. Nice view. Noisy despite being on a high floor. Halong is a weird town. Half deserted with empty hotels and restaurants. They’re really missing the Chinese who are not allowed to travel here at the moment

The view of the Halong Bay was excellent from hotel room. Breakfast was good. Very near to Bai Chay Harbour from where our cruise started. Sunworld is just across the road, entire Sunworld was visible from the hotel room. Price was also reasonable. We had a very nice stay.There are three hotels in the same names adjacent to each other, so got bit confused while arriving.

Nothing as such.

Pool and location.

Very hard to communicate in English with the staff.Incontinence breakfast, different from day to day due to over capacity

We had very nice view of the roller coaster in the amusement park and view of Ha Long Bay. There were numerous eateries within easy walking distance. The breakfast was sumptuous and offered a wide range of choices, mostly aimed at Asian guests.

It's not a 5-star hotel by international standard.